Last updated: August 2, 2026
When funds are charged
The activation record and account balance show when a charge is applied. Review the price and activation state before taking an action offered for it.
Successful activations
An activation is treated as successful when the service records delivery of a verification code. A completed activation is not normally refundable unless the charge was incorrect or applicable law requires otherwise.
Automatic balance corrections
If no code arrives and the activation qualifies for cancellation under the service rules, the account applies the cancellation and balance result shown for that activation.
When a refund may not apply
A refund may not apply after a code is delivered, when the wrong service or country was selected, or when account activity violates the Terms or Acceptable Use Policy.
Request a review
Contact Support with the activation ID, approximate time, and a short description. Do not send sensitive credentials or message contents.