Customer support

How can we help?

Find answers for activations, accounts, billing, and API integrations.

Activation help

Have the activation ID and status ready so support can find the relevant record.

Share the action name, timestamp, and a masked response.

For anything the bot cannot settle — a payment that did not match, a refund, a disputed charge — message @adsvk on Telegram.

Include the amount, the coin, and the transaction hash — without the hash the payment cannot be located.

Open the official SMS Prime Telegram bot for account assistance.

For your security, do not send API keys, login codes, payment details, complete phone numbers, or SMS message contents.